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Privacy Policy

A legal disclaimer

While we take all reasonable steps to protect your personal information in line with POPIA and applicable laws, no data transmission or storage system is completely secure. We cannot guarantee absolute security of your data.

By using our website and services, you consent to the terms outlined in this privacy policy. We reserve the right to update or amend this policy without prior notice. Your continued use after such updates signifies your acceptance.

This policy does not create contractual rights or obligations beyond those expressly stated herein.

Privacy Policy 

Elvian Intelligence is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

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1. Information We Collect

We may collect the following personal information:

  • Name, contact details (email, phone number, address)

  • Identification numbers (ID, passport) when necessary

  • Payment and billing information

  • Usage data related to our services

  • Any other information you voluntarily provide to us

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2. How We Use Your Information

Your information is used to:

  • Provide, operate, and improve our services

  • Communicate with you regarding your account, services, or requests

  • Process payments and manage billing

  • Comply with legal obligations

  • Protect our rights and prevent fraud or abuse

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3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers who assist us in operating our business

  • Law enforcement or regulatory bodies when required by law or to protect legal rights

  • Other parties with your consent

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4. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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6. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or deletion of inaccurate or outdated information

  • Object to or restrict processing of your data

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator if you believe your rights are violated

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7. Cookies and Tracking

We may use cookies or similar technologies to enhance your experience on our website and services. You can control cookie preferences through your browser settings.

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8. International Transfers

If personal data is transferred outside South Africa, we ensure adequate protection consistent with POPIA requirements.

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9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with an updated effective date.

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10. Contact Us

For questions or concerns about this privacy policy or your personal data, please contact us at:
Email: matthew@elvianintelligence.com
Phone: +27 83 375 5689

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